Privacy Policy
At Rildron, we take your privacy seriously. This comprehensive policy explains how we collect, use, and protect your personal information when you use our capital management trading platform.
Information We Collect
When you interact with Rildron's platform, we collect various types of information to provide you with our capital management services and educational resources. This collection happens through different channels and serves specific purposes related to your trading education journey.
Personal Information
- Full name, email address, and phone number when you register for our learning programs
- Residential address and identification documents as required by Philippines financial regulations
- Educational background and trading experience level for program customization
- Professional information including employment status and income range
- Communication preferences and language settings
Technical Information
- IP address, browser type, and device information for security purposes
- Website usage patterns and navigation behavior through analytics tools
- Login timestamps and session duration for account security monitoring
- Platform interaction data to improve our educational content delivery
We never collect sensitive financial information like bank passwords or credit card details directly. All payment processing is handled through secure third-party processors.
How We Use Your Information
Your information serves multiple purposes within our educational platform. We use it primarily to deliver personalized learning experiences and maintain the security of your account. Here's exactly how we handle your data:
- Providing access to our capital management courses and educational materials
- Customizing learning paths based on your experience level and goals
- Sending important updates about your enrollment and program changes
- Maintaining account security through monitoring and fraud prevention
- Improving our educational content based on user engagement patterns
- Complying with Philippines financial education regulations and reporting requirements
- Facilitating communication between students and instructors in our programs
- Processing payments for courses and sending transaction confirmations
Marketing Communications
We may send you information about new courses, trading insights, and educational opportunities. You can opt out of these communications at any time through your account settings or by clicking unsubscribe in any email.
Information Sharing and Disclosure
Rildron maintains strict policies about sharing your personal information. We only share data in specific circumstances that directly benefit your educational experience or when legally required.
Third-Party Service Providers
- Payment processors for handling course enrollment fees securely
- Email service providers for delivering course materials and updates
- Cloud storage services for hosting educational content and user data
- Analytics services to understand how students interact with our platform
- Customer support tools to provide timely assistance with technical issues
Legal Requirements
We may disclose your information when required by Philippines law, court orders, or government regulations. This includes compliance with financial education oversight bodies and anti-money laundering requirements that apply to trading education platforms.
We never sell your personal information to third parties for marketing purposes. Any data sharing is strictly limited to service provision and legal compliance.
Data Security and Protection
Protecting your information is fundamental to our operations. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, or disclosure.
Technical Safeguards
- SSL encryption for all data transmission between your device and our servers
- Regular security audits and penetration testing by independent cybersecurity firms
- Multi-factor authentication requirements for accessing sensitive account areas
- Automated monitoring systems that detect and respond to suspicious activity
- Regular software updates and security patches across our entire infrastructure
- Backup systems with encrypted storage to prevent data loss
Administrative Safeguards
Our team members undergo background checks and receive regular training on data protection best practices. Access to user data is strictly controlled on a need-to-know basis, and all access is logged and monitored.
Your Privacy Rights
As a user of Rildron's platform, you have specific rights regarding your personal information. We've designed our systems to make exercising these rights straightforward and transparent.
- Access Rights: Request a copy of all personal information we hold about you
- Correction Rights: Update or correct inaccurate information in your profile
- Deletion Rights: Request removal of your personal data, subject to legal retention requirements
- Portability Rights: Receive your data in a structured, machine-readable format
- Objection Rights: Object to certain types of data processing for marketing purposes
- Restriction Rights: Limit how we process your information in specific circumstances
How to Exercise Your Rights
To exercise any of these rights, contact our privacy team at contact@rildron.com with your request. We'll respond within 30 days and may need to verify your identity before processing certain requests. There's no fee for most requests, though we may charge for excessive or repetitive requests.
Data Retention and Deletion
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws in the Philippines.
Retention Periods
- Account information: Retained for 7 years after account closure per Philippines financial regulations
- Course completion records: Maintained for 10 years for certification and verification purposes
- Payment records: Kept for 5 years to comply with tax and audit requirements
- Marketing communications data: Deleted immediately upon opt-out request
- Technical logs: Automatically deleted after 2 years unless needed for security investigations
When retention periods expire, we securely delete your information using industry-standard data destruction methods. Some information may be retained in anonymized form for research and platform improvement purposes.
International Data Transfers
While Rildron primarily operates within the Philippines, some of our service providers may process data in other countries. When this occurs, we ensure appropriate safeguards are in place to protect your information.
- All international transfers use secure, encrypted channels
- Service providers must meet equivalent data protection standards
- We maintain data processing agreements with all international partners
- Regular audits ensure compliance with Philippines data protection requirements
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your learning experience and understand how you interact with our educational content.
Types of Cookies We Use
- Essential cookies for platform functionality and security
- Performance cookies to analyze how users navigate our courses
- Preference cookies to remember your settings and customizations
- Marketing cookies to show relevant educational content recommendations
You can control cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality.
Updates to This Policy
This privacy policy may be updated periodically to reflect changes in our practices, services, or applicable laws. We'll notify you of significant changes through email and platform notifications.
- Minor updates will be posted with revised effective dates
- Major changes require 30 days advance notice to all users
- Continued use of the platform constitutes acceptance of updated terms
- Previous versions are archived and available upon request